NobelBiz

MAY 9, 2023

Let’s begin by understanding the importance of dialer optimization and its impact on contact center performance. Understanding Dialers and Dialing Strategies A dialer is a software application designed to automate the process of calling phone numbers by using predetermined calling and routing rules.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

FEBRUARY 7, 2022

Benefits of IVR Messaging for contact centers? An Interactive Voice Response (IVR) broadcasts menus that the consumer may traverse using his audio or the telephone’s keypad, thanks to pre-recorded voice messages. Quality communications save time not just for your organization but also for your consumers!

Contact Center 52

Contact Center Omni-Channel Average Handle Time Consumers 52

NobelBiz

APRIL 18, 2022

If your client has an issue with your product or service, the consumer will blame the agent. But it’s still emotionally challenging day after day, call after call. Because it is now so simple to deliver satisfaction surveys following an engagement, it is tempting to systematize them to the point where consumers do not reply.

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

MARCH 22, 2021

More than just a system for controlling inbound and outbound calls, telephony software has evolved into a powerful tool for increasing productivity and enhancing customer satisfaction within contact centers. One of the primary advantages of CRM integration with contact center technology is call flow management.

CRM 52

CRM Customer Service Contact Center Software Contact Center 52

NobelBiz

JANUARY 17, 2022

Understanding how to properly monitor your AHT is critical if a company wants to successfully outsource its contact center. However, a lower AHT does not always indicate that a call center works optimally. Agents mustn’t rush consumers to the phone to lower their AHT, even though this is their obligation.

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

NobelBiz

JUNE 1, 2021

When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. What exactly is CCaaS?

Contact Center 52

Contact Center Multi-Channel Call Center Software 52