NobelBiz

MARCH 22, 2021

One of the primary advantages of CRM integration with contact center technology is call flow management. These solutions provide the ability to handle inbound and outbound calls through Internet-based telecommunication systems. But what are the most important functions to look for in a CRM for Customer Service?

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CRM Customer Service Contact Center Software Contact Center 52

NobelBiz

MAY 9, 2023

Brad Butler, Contact Center Software Consultant @ NobelBiz Improved Agent Productivity Long wait times can be a significant challenge for contact centers, causing negative consequences for both agents and customers. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

APRIL 18, 2022

If your client has an issue with your product or service, the consumer will blame the agent. But it’s still emotionally challenging day after day, call after call. Because it is now so simple to deliver satisfaction surveys following an engagement, it is tempting to systematize them to the point where consumers do not reply.

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

FEBRUARY 7, 2022

Benefits of IVR Messaging for contact centers? An Interactive Voice Response (IVR) broadcasts menus that the consumer may traverse using his audio or the telephone’s keypad, thanks to pre-recorded voice messages. Quality communications save time not just for your organization but also for your consumers!

Contact Center 52

Contact Center Omni-Channel Average Handle Time Consumers 52