Uniphore

JANUARY 21, 2022

Before looking at technological capabilities, consider these top five evaluation criteria for conversational automation: Call flow management Long call times and complex processes have long plagued healthcare CX journeys, dragging down consumer and employee experiences alike.

Healthcare 147

Healthcare Net Promoter Score Call Flow Self Service 147

Magellan Solutions

OCTOBER 9, 2022

With the responsibilities that these professionals have on their plate, it can’t be avoided that attending to phone calls can be neglected. Good thing, there are outsourcing companies that are HIPAA ( Health Insurance Portability and Accountability) compliant. . They can’t take more clients’ calls then.

Insurance 75

Insurance e-support Hospitality Social Media 75

TechSee

JANUARY 24, 2019

With live video chat support, face-to-face communication is established between agent and customer. The combination of these two technologies creates a powerful collaborative solution for remote visual guidance. The combination of these two technologies creates a powerful collaborative solution for remote visual guidance.

Video 141

Video Contact Center Financial Call Flow 141

NobelBiz

FEBRUARY 22, 2023

Despite the emergence of new digital communication channels and self-care, the voice channel, or more simply telephony, remains the primary communication channel favored by consumers. How can technology be used to drive low AHT? Data must be centralized: it is best to avoid switching platforms or transferring calls.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

Despite the emergence of new digital communication channels and self-care, the voice channel, or more simply telephony, remains the primary communication channel favored by consumers. How can technology be used to drive low AHT? Data must be centralized: it is best to avoid switching platforms or transferring calls.

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

SurveySparrow

SEPTEMBER 28, 2021

A conversational ai platform uses the conversational ai technology, that’s a subset of artificial intelligence, allowing us to interact with computers in a human-like manner. Automated virtual assistants that you hear while calling a customer service number. Unstructured calls are transcribed and clustered to discover key intents. .

Chatbots 52

Chatbots Social Media e-support Analytics 52