CSM Magazine

MARCH 12, 2020

Britain is ending its long-distance love affair with foreign call centres. Gary Williams, Director of Sales and Consultancy at Spitch explores how onshore call centres relative costs can be addressed with technology. The biggest problem affecting call centres is constraints on budget.

Technology 52

Technology Financial Consulting Sales 52

SurveySparrow

APRIL 27, 2021

Not literally (unless you know how to time travel!). Being a customer representative in this era, how do you understand your customers and their problems? . You would probably need to ring them up multiple times before they fill the survey and then head to their homes to collect if they don’t bother about submitting it!

NPS 52

NPS Survey Multi-Channel Social Media 52

SurveySparrow

APRIL 27, 2021

Not literally (unless you know how to time travel!). Being a customer representative in this era, how do you understand your customers and their problems? . You would probably need to ring them up multiple times before they fill the survey and then head to their homes to collect if they don’t bother about submitting it!

NPS 52

NPS Survey Multi-Channel Social Media 52