Call Center Employee Engagement Employee Experience Lifetime Customer 
Bold360
MARCH 26, 2020
Being relentlessly helpful earns customers for life. Today’s To-Do: Redefine Customer and Employee Engagement. Due to social distancing and employees working from home, the new normal that has impacted everyone across the United States and the globe, your approach to CX must change.
Bold360
APRIL 13, 2020
Uncertainty and anxiety have catalyzed a flood of customer questions and calls into service centers. Today’s stressed customers don’t want to wait in long queues or get stuck in automated systems that are overloaded and overwhelmed. Flip the coin over, and we see that employee experience is also suffering.
SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].
Expert insights. Personalized for you.
66 
Let's personalize your content