NobelBiz

MARCH 5, 2024

Are you grappling with the complexities of call center metrics, seeking to elevate customer experience, and driving operational excellence through insightful data analysis? The right call center reporting system isn’t just a nice-to-have; it’s an absolute necessity.

Call Center 59

Call Center Report Contact Center Net Promoter Score 59

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. In 2024, businesses have the crucial responsibility of understanding and adopting the latest technology trends in customer service.

Call Center 59

Call Center Self Service Software Contact Center 59

NobelBiz

JULY 4, 2023

According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8% Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences. over the forecast period (2023 – 2028).

Interaction 52

Interaction Call Center Engagement Contact Center 52

NobelBiz

FEBRUARY 22, 2023

Social media: from 140 characters and hashtags on Twitter to replies on corporate page Facebook posts, comments on YouTube videos, and Instagram posts… Advantages of using Customer Data analytics for contact centers Call center analytics enables you to gather and analyze client data to prioritize them.

Contact Center 52

Contact Center Analytics Data Call Center 52

Advertisement

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

Contact Center

NICE inContact

NOVEMBER 8, 2019

It’s plain and simple, using plain language in customer interactions is good business for your contact center. When you use plain language across the customer journey, you’re offering better customer service. You’re achieving higher first-call resolution (FCR) rates. You’re lowering call volume.

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Contact Center Self Service First Call Resolution Case Study 136

Stella Connect

JANUARY 20, 2022

1: DON’T: Base your customer service training for your contact center on internal quality standards alone. 2: DO: Build your customer service training program around the voice of the customer (VoC) , specifically around your customers’ concerns.

Customer Service Training 78

Customer Service Training Contact Center Training Customer Service 78