Alliance by IFS

MARCH 27, 2019

Watch our short video and take our 5-minute quiz to see what kind of ROI results your organization could achieve by implementing field service management software. Use our ROI calculator for software purchases and take a five-minute quiz to see the rewards your organization could reap by implementing FSM software.

ROI 81

ROI Software Management Call Center 81

Pointillist

MARCH 20, 2019

By Swati Sahai The importance of calculating your customer experience ROI cannot be overstated—how will you build, measure and regularly optimize your customer experience efforts if you don’t know the return on your CX investments? You need the quantitative ROI to make a strong business case and obtain approval for continued investment.

ROI 59

ROI Customer Experience Self Service How To 59

Pointillist

NOVEMBER 11, 2019

By Stephanie Ventura Metrics tracking is a vital element of every call center. However, aiming to track all possible call center metrics can lead to information overload. Many call center leaders cite First Call Resolution (FCR) as the most important metric to track. The reason?

First Call Resolution 74

First Call Resolution Call Center Metrics Self Service 74

ViiBE Blog

FEBRUARY 28, 2022

Therefore, CRM specialists have to be empowered with tools that would provide rapid solutions and increase customer satisfaction. Live chat increases ROI Research has shown that by implementing live chat , a company can boost its conversion rate up to 20% and receive a 300% return on investment. What is co-browsing?

e-support 52

e-support CRM ROI First Call Resolution 52

ViiBE Blog

FEBRUARY 28, 2022

Therefore, CRM specialists have to be empowered with tools that would provide rapid solutions and increase customer satisfaction. Live chat increases ROI Research has shown that by implementing live chat , a company can boost its conversion rate up to 20% and receive a 300% return on investment. What is co-browsing?

CRM 52

CRM First Call Resolution ROI Return on Investment 52

Pointillist

MARCH 1, 2019

For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs. has always been a challenge for call centers.

First Call Resolution 75

First Call Resolution Self Service Call Center Effort Score 75

Pointillist

MARCH 1, 2019

For a business, that means high costs and inefficient call center operations. Call centers, therefore, want to improve first call resolution rate, reduce call volume, and excel at customer service while reining in high costs. has always been a challenge for call centers.

First Call Resolution 40

First Call Resolution Self Service Call Center Effort Score 40