Call Center, Contact Center, Contact Center Workflow and Reference

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

APRIL 18, 2023

Are you a call center operations manager striving to enhance your team’s productivity and deliver hyper efficiency in your daily operations? Today, hyper efficiency is no longer a luxury but a necessity for call centers looking to thrive and outperform their competition. What is hyper efficiency in a contact center?

Contact Center

Contact Center Call Center Management Gamification

Amazon Comprehend Targeted Sentiment adds synchronous support

AWS Machine Learning

SEPTEMBER 22, 2022

With Targeted Sentiment, you can identify groups of mentions (co-reference groups) corresponding to a single real-world entity or attribute, provide the sentiment associated with each entity mention, and offer the classification of the real-world entity based on a pre-determined list of entities.

Social Media

Social Media Contact Center Analysis Hotels

Customer Experience Update

Hyper Efficiency: The Next Frontier in Contact Center Operations Management

Amazon Comprehend Targeted Sentiment adds synchronous support

Webinars

Stay Connected