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How to Evaluate Call Center Software Vendors for Customer Data Platform Solutions

NobelBiz

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Let’s dive a little deeper.

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How to Sell to a CFO: 7 Proven Tips for Contact Center Leaders

Playvox

The benefits of implementing contact center software such as Playvox WFM are well established–improved customer experience (CX), increased agent productivity, gained efficiencies, and reduced costs. What are the cost savings and/or efficiencies gained due to new AI/automation software? Simple enough, right?