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The Future of Intelligent Decision Support Systems in Contact Centers

TechSee

Decision Support Systems (DSS) drive faster, smarter decisions based on objective data, rather than on subjective criteria or personal instinct. These systems are relevant for many verticals including healthcare, finance, weather prediction, call and chat centers, desktop apps, info kiosks and more. .

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Use that workflow to find the best solution to address that use case – whether it’s a chatbot, voice recognition-based VCA, or one that can process visual images.

Trends 84
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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Use that workflow to find the best solution to address that use case – whether it’s a chatbot, voice recognition-based VCA, or one that can process visual images.

Trends 84