TechSee
AUGUST 14, 2018
Agents performance is closely monitored, and their actions have business and financial implications, such as dropping a sale, dispatching a technician unnecessarily, losing a customer, or worse, setting off a social media backlash over a bad experience. In customer service, it helps the IDSS see the problem, as a virtual agent.
TechSee
FEBRUARY 12, 2018
Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Use that workflow to find the best solution to address that use case – whether it’s a chatbot, voice recognition-based VCA, or one that can process visual images.
TechSee
FEBRUARY 12, 2018
Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Use that workflow to find the best solution to address that use case – whether it’s a chatbot, voice recognition-based VCA, or one that can process visual images.
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