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The One Metric SMEs Should Be Aware of About BPO Philippines

Magellan Solutions

BPO Philippines offers multi discipline strategies to improve the Net Promoter Score (NPS) for businesses worldwide. . What is Net Promoter Score (NPS). Identify patterns and trends across your call center to monitor quality and create positive change. . Listen to calls.

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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Real -time dashboards identify trends and “hot alerts” for high-impact issues. “Enchant is full of well thought out features, saving us time and stress.