Remove Call Center Solutions Remove Net Promoter Score Remove NPS Remove Trends
article thumbnail

The One Metric SMEs Should Be Aware of About BPO Philippines

Magellan Solutions

BPO Philippines offers multi discipline strategies to improve the Net Promoter Score (NPS) for businesses worldwide. . For SMEs and whatever industry you are in, NPS is critical for your operations, tactical, and strategic aspects of your business management. . What is Net Promoter Score (NPS).

Metrics 52
article thumbnail

11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. Real -time dashboards identify trends and “hot alerts” for high-impact issues. “Enchant is full of well thought out features, saving us time and stress.