New Data Reveals How Critical Customer Service KPIs are Enhanced by Visual Assistance Technology
TechSee
JUNE 11, 2019
Verification of resolution: visually confirming that the issue is indeed resolved goes a long way toward avoiding repeat calls about the same issue. KPI #3: Net Promoter Score (NPS). Visual Assistance increases FCR across industries by 22% after eighteen months. Click here for the full report.
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