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11 Contact Center Technologies to Boost Customer Satisfaction

TechSee

To accomplish this goal, companies must determine the most efficient, yet affordable, way to give their customer care processes a boost. . To ensure high levels of customer satisfaction, companies must provide stellar customer service anytime, anywhere, and through any touch point.

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The One Metric SMEs Should Be Aware of About BPO Philippines

Magellan Solutions

BPO Philippines offers multi discipline strategies to improve the Net Promoter Score (NPS) for businesses worldwide. . What is Net Promoter Score (NPS). This is the gold standard metric to measure customer experience and assess customer loyalty. Listen to calls. What are these two?

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