ViiBE Blog
AUGUST 2, 2021
Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. A CRM integrated call center solution goes beyond just storing and utilizing customer data – it turns call center support into a centralized, cross-functional solution.
TechSee
AUGUST 14, 2018
Agents performance is closely monitored, and their actions have business and financial implications, such as dropping a sale, dispatching a technician unnecessarily, losing a customer, or worse, setting off a social media backlash over a bad experience. Wrong inputs undermine the ability of the IDSS to identify the problem.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
JUNE 25, 2019
Agents representing financial institutions or insurance companies can use biometrics to quickly authenticate customers while minimizing the risk of fraud. This type of sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day in texts on review sites, forums, blogs, and social media.
TechSee
FEBRUARY 12, 2018
Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. FlexVPC’s SafeXain solution represents a new way to share documentation and execute secure transactions using blockchain technology.
TechSee
FEBRUARY 12, 2018
Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. FlexVPC’s SafeXain solution represents a new way to share documentation and execute secure transactions using blockchain technology.
Expert insights. Personalized for you.
52 
Let's personalize your content