TechSee

DECEMBER 4, 2018

Offering a simple and interactive remote visual support is expected to save the operator an estimated €1,872,000 in technician dispatches per year. By empowering its customer service representatives to resolve issues on first contact, the operator expects its call center to save a total of €3.1 M annually.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

TechSee

MAY 29, 2018

Better resolution rate. It also offers the added value of delivering a competitive advantage through innovative technology, the ability to interact with customers via their preferred communication channel, and higher levels of agent satisfaction. Customer Service KPI #2 – FCR (First Contact Resolution).

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

NobelBiz

FEBRUARY 22, 2023

The dashboard view walks you through the analysis of graphs, logs, and reports that detail all of your calls. Extremely deployable and scalable : The analytics tools, like all of our call center solutions and voice service , are simple to implement in your organization.

Call Center 52

Call Center Analytics Contact Center How To 52