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Vodafone – Global Innovator Chooses AR Remote Assistance

TechSee

Offering a simple and interactive remote visual support is expected to save the operator an estimated €1,872,000 in technician dispatches per year. By empowering its customer service representatives to resolve issues on first contact, the operator expects its call center to save a total of €3.1 M annually.

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How will Visual Engagement Impact Your Contact Center? The KPI Deep Dive

TechSee

Better resolution rate. It also offers the added value of delivering a competitive advantage through innovative technology, the ability to interact with customers via their preferred communication channel, and higher levels of agent satisfaction. Customer Service KPI #2 – FCR (First Contact Resolution).

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Call Center Analytics : How To Take Your Business Intelligence To The Next Level?

NobelBiz

The dashboard view walks you through the analysis of graphs, logs, and reports that detail all of your calls. Extremely deployable and scalable : The analytics tools, like all of our call center solutions and voice service , are simple to implement in your organization.