NobelBiz

FEBRUARY 22, 2023

The dashboard view walks you through the analysis of graphs, logs, and reports that detail all of your calls. Extremely deployable and scalable : The analytics tools, like all of our call center solutions and voice service , are simple to implement in your organization.

Call Center 52

Call Center Analytics Contact Center How To 52

TechSee

DECEMBER 4, 2018

Offering a simple and interactive remote visual support is expected to save the operator an estimated €1,872,000 in technician dispatches per year. By empowering its customer service representatives to resolve issues on first contact, the operator expects its call center to save a total of €3.1 M annually.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

TechSee

MAY 29, 2018

Better resolution rate. It also offers the added value of delivering a competitive advantage through innovative technology, the ability to interact with customers via their preferred communication channel, and higher levels of agent satisfaction. Customer Service KPI #2 – FCR (First Contact Resolution).

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95