TechSee
DECEMBER 4, 2018
Besides the cost savings, our customer satisfaction has increased because we provide more effective service, saving time and solving the issue on the spot ,“ said George de Visser, Director Customer Care, Vodafone-Ziggo.
TechSee
MAY 29, 2018
Customer Service KPI #2 – FCR (First Contact Resolution). In an age where customers demand results in exchange for their loyalty, FCR is fast replacing AHT as the yardstick for success.
NobelBiz
FEBRUARY 22, 2023
The dashboard view walks you through the analysis of graphs, logs, and reports that detail all of your calls. Extremely deployable and scalable : The analytics tools, like all of our call center solutions and voice service , are simple to implement in your organization.
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