TechSee

OCTOBER 31, 2018

Today’s communications service providers (CSPs) face increasing customer demands for higher quality services and better customer experiences (CX). Telecoms are addressing these opportunities by leveraging the vast amounts of data collected over the years from their massive customer base. With Gartner forecasting that 20.4

Industry 100

Industry Telecommunications Trends Self Service 100

TechSee

JANUARY 2, 2018

To stay relevant and compete effectively, traditional insurance companies must ensure their customer base is satisfied. These insurers recognize that customer satisfaction stretches far beyond the purchase of a policy. Installation and configuration of these home devices can be complex.

Insurance 116

Insurance Telecommunications Contact Center Video 116

NobelBiz

JANUARY 16, 2024

These campaigns are essential, for expanding customer bases, nurturing leads and ultimately driving sales. One of the key benefits of outbound campaigns is their ability to expand customer bases. These campaigns play a crucial role in increasing revenue and expanding customer bases.

Call Center 52

Call Center Contact Center Contact Center Software Call Recording 52

TechSee

NOVEMBER 6, 2018

Agents can use AR remote assistance to validate customer identities, or gather specific visual evidence or proof for disputes. Track record: As an emerging technology, there are many solutions on the market that differ greatly in maturity and reliability. The vendor should have proven track record!

Call Center 104

Call Center Insurance Customer Satisfaction Video 104