Interactions

APRIL 14, 2021

But navigating the myriad of opportunities to improve the way companies interact with customers is complex. Constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses.

Virtual Agent 90

Virtual Agent Call Center Call Flow Call Center Solutions 90

Interactions

APRIL 14, 2021

But navigating the myriad of opportunities to improve the way companies interact with customers is complex. Constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses.

Virtual Agent 62

Virtual Agent Call Center Call Flow Call Center Solutions 62

UJET

JUNE 25, 2021

As the world begins to reopen post-COVID-19, customer experience is more important than it’s ever been, with 80% of companies saying their core business model needs to go and/or stay digital to remain economically viable. But this creates its own concern, as consumers are continually using more devices in more ways to access support.

Customer Journeys 82

Customer Journeys Customer Experience Contact Center Omni-Channel 82

TechSee

MARCH 13, 2018

In 2017, all eyes were on chatbots and virtual agents – the assumption being that they would take over a significant part of the customer interaction and deliver real value in communicating with customers. Smart machines will benefit from more context and data to learn from and reference in their interactions with humans.

Customer Service 95

Customer Service Chatbots Virtual Agent How To 95

TechSee

FEBRUARY 12, 2018

In today’s digital age, companies can get a comprehensive or 360? view of customers by accumulating data from the various touch points that a customer may use to contact a company. Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Get started now.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

In today’s digital age, companies can get a comprehensive or 360? view of customers by accumulating data from the various touch points that a customer may use to contact a company. Whether via social media, websites, or online communities, companies can gather a massive amount of digital data on their customers. Get started now.

Trends 84

Trends Customer Service Multi-Channel Self Service 84