Kustomer

APRIL 13, 2022

Creating an online forum for customers to ask questions and receive answers helps you publicly document fixes for common problems. Knowledge sharing on a public platform among customers or even prospective customers is a creative and mutually beneficial solution. Use Chatbots. Invest in a CRM System.

Self Service 94

Self Service Customer Service Chatbots Omni-Channel 94

TechSee

FEBRUARY 19, 2019

A talented sales assistant instinctively knows when and how to offer advice to a customer, enhancing the retail experience and creating true brand loyalty. Whether it’s a line item within a specific order, an email in a crowded inbox or key data in a legal document, Atomian can help. That where Infinity Mobile comes in.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

Kustomer

FEBRUARY 19, 2024

Some of Zendesk’s key features include: a dynamic ticketing system for tracking and prioritizing support requests, a knowledge base for creating self-service content, live chat and messaging capabilities for real-time communication, and a call center solution. Field Service Lightning.

Self Service 52

Self Service Software Knowledge Base Social Media 52

TechSee

FEBRUARY 7, 2023

The Role and Implications of Generative AI Service organizations have been deploying artificial intelligence such as chatbots for over a decade to scale up and expedite their service solutions for consumers, agents, and field technicians. Humans can now theoretically speak with the Generative AI chatbot using their own words.

Innovation 124

Innovation Self Service Chatbots Call Center Solutions 124