Call Center Solutions Call Recording Gamification Metrics 
Vonage
JANUARY 20, 2016
These solutions also arm your agents with all of the information stored in your CRM, enabling them to quickly answer questions and solve problems. So what should you look for when selecting a CTI adapter and call center solution? Includes gamification features. Here are seven suggestions.
NobelBiz
MARCH 23, 2022
You might also be surprised by the amount of tasks your current contact center solution automates for you. There is no limit to how automation could be helpful, especially when you factor in metrics like agent efficiency and cross-selling. If you want to use capabilities like call recording, you’ll need a lot of storage space.
Expert insights. Personalized for you.
120 
Let's personalize your content