Magellan Solutions
JULY 29, 2021
Your platform can take the initiative on outbound calls, helping your team sort through hundreds of prospects to find the people most likely to want your services or products. Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads. Lead Generation Call Center. “AI
RapportBoost
NOVEMBER 5, 2018
Nicholas Rodriguez : Thanks for joining us for our first section of our Moving to the Cloud webinar series presented by Customer Experience Update and Customer Contact Central, sponsored by Mitel. I do want to thank Mitel for sponsoring the webinar series and helping us to make this happen. Take a listen!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NobelBiz
OCTOBER 17, 2023
Contact Center Data Analytics In today’s data-driven world, call centers generate vast amounts of data from every interaction. Volume Overload: With every call, chat, email, and social media interaction, the amount of data generated can be overwhelming, making it difficult to identify what’s important.
Kitewheel
DECEMBER 14, 2020
All of these investments are necessary to deliver great customer experiences, but they aren’t enough on their own. Joanna De Quintanilha of Forrester said in a recent Kitewheel webinar that “smart firms need to bend so that they do not break” and “become emotionally attuned to what customers need by connecting across the business.”
NobelBiz
MAY 22, 2022
Based on a NobelBiz Webinar (Call Center Talent Acquisition & Hiring for Success) , this article aims to understand what the call center workforce market looks like in the present day and provide practical solutions for achieving proficient hiring, training, and workforce management processes.
Expert insights. Personalized for you.
52 
Let's personalize your content