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Video: Turning Your Contact Center Into A Profit Center

RapportBoost

NOVEMBER 5, 2018

You mentioned incentives, gamification and increasing the competition amongst the agents in a friendly way. I am Nicholas Rodriguez and you can find Customer Experience on Twitter @cxupdate or if you are a more Contact Center update focused, you can find us at Customer Contact Central which is @cust_contact. Tony: Cool.

Contact Center 40
Contact Center Video Sales Training 40
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Call Center Workforce Management

NobelBiz

MAY 22, 2022

WATCH NOW Ensure a reasonable degree of cross-campaign agent compatibility Call center campaigns (inbound, outbound, or blend) can see a lot of fluctuation in activity, volume, or demand. We maybe got a handful across: nearly 50 hires that actually had call center experience.

Call Center 52
Call Center Management Contact Center Gamification 52
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