Clarabridge
APRIL 11, 2017
Dissatisfaction levels are at an all-time high when it comes to contact center calls. Only 15% of consumers report that they were ‘completely satisfied’ by their last call center experience. Being transferred from agent to manager creates yet another friction point for customers looking for a simple solution.
Talkdesk
AUGUST 23, 2016
A company’s call center becomes the front line to respond to an influx of calls from customers in need. Here are five ways to help those customers when things go wrong: 1. Use Call Center Software Features to Reduce Wait Times.
NobelBiz
OCTOBER 30, 2020
So, improving call center customer service becomes necessary in order to make your business stand out. As it turns out, a customer’s experience when contacting your call center could make the difference between sticking with your business and choosing a competitor.
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