Call Center Experience Customer Service Representative Management Wait Times 
Clarabridge
APRIL 11, 2017
Dissatisfaction levels are at an all-time high when it comes to contact center calls. Only 15% of consumers report that they were ‘completely satisfied’ by their last call center experience. Arm your call center agents with the appropriate background knowledge. Agents are overextended.
Talkdesk
AUGUST 23, 2016
With millions of stranded travelers seeking resolutions, each company’s customer service line wait times surged, resulting in even greater customer frustration. Use Call Center Software Features to Reduce Wait Times.
NobelBiz
OCTOBER 30, 2020
So, improving call center customer service becomes necessary in order to make your business stand out. As it turns out, a customer’s experience when contacting your call center could make the difference between sticking with your business and choosing a competitor.
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