5 Phone Greeting Types and Tips to Maximize Your Call Center Experience
NICE inContact
APRIL 8, 2019
Before we get started with the how, what, and why, let’s take a step back… Ask yourself, what is your sole purpose in your contact center? how long is their wait – honesty is the best policy), and help them quickly! But what if you can’t, what if you are past service levels, and the calls are just rolling in?
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