NICE inContact

AUGUST 23, 2020

While the traditional call center experience was based on voice, 2020 consumers expect much more than a basic IVR with a maze of options. How does the digital revolution change the way your organization engages with consumers – and will it be good for business?

Brands 156

Brands Call Center Experience Call Center Loyalty 156

Magellan Solutions

JULY 27, 2017

This is a trend of the call center industry of the Philippines and beyond, that many experts strongly believe are here to stay. Need for omnichannel communication. In today’s competitive business climate, it is not enough that your business or outsourced call center offers various channels of communication.

Call Center 56

Call Center Trends Industry Report 56

ViiBE Blog

MAY 4, 2021

First call resolution is essential to achieving customer satisfaction. If customers have to make repeat calls to fix their issue, they are less likely to use your product or service again. Customer experiences are increasingly important to consumers. Upgrade your call center experience with ViiBE.

First Call Resolution 52

First Call Resolution Call Center Virtual Call Center Knowledge Base 52

Magellan Solutions

JULY 29, 2021

Even as nascent applications in artificial intelligence (AI) gained traction in the 2000s, telemarketing companies Philippines were more focused on using tech to slash costs than they were on improving customer experience. . First, the mass adoption of smartphones, social media, and consumer-friendly apps changed.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

Magellan Solutions

JULY 9, 2021

. • Managing call center services inbound sales inquiries. pricing : • No calls – $20/month. With calls – $2.99 We can get you skilled and top-quality agents that have call center experience. • We provide call center services to improve your CRM and CSAT score. •

Call Center 52

Call Center Contact Center e-support Insurance 52