ViiBE Blog

MAY 4, 2021

Customer support has taken on new importance as customer interactions have moved away from physical stores to a digital marketplace. Customers expect the same level of service as in person, so it is crucial to measure your call center’s overall performance as well as your individual agents.

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First Call Resolution Call Center Virtual Call Center Knowledge Base 52

Magellan Solutions

JULY 29, 2021

First, the mass adoption of smartphones, social media, and consumer-friendly apps changed. It dramatically heightened customers’ expectations. The role of AI in the call center environment during and after the COVID-19 pandemic is significant. The use of AI applications streamlines the call center experiences. •

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Call Center Self Service Social Media Omni-Channel 52

Magellan Solutions

JULY 9, 2021

What do you get when you outsource inbound call center services ? Inbound Calling. A 24-hour call center services outsourcing provides you the same quality that customers expect on a regular shift. Managing call center services inbound sales inquiries. With calls – $2.99

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Call Center Contact Center e-support Insurance 52