GlowTouch

MAY 7, 2020

Call Center Representative. GlowTouch Technologies provides customer care services and custom IT services to mid-market and enterprise companies. Our portfolio of services includes customer and technical support, cloud application and software development, mobile development, and quality assurance testing.

Call Center 52

Call Center Multi-Channel Banking Policies 52

NobelBiz

OCTOBER 30, 2020

As it turns out, a customer’s experience when contacting your call center could make the difference between sticking with your business and choosing a competitor. Your customer turns into a real human being! Your call center experience gets more interesting when you know your customer well.

Call Center 52

Call Center Customer Service How To Net Promoter Score 52

AWS Machine Learning

DECEMBER 21, 2023

Despite contact centers being under constant pressure to do more with less while improving customer experiences, 80% of companies plan to increase their level of investment in Customer Experience (CX) to provide a differentiated customer experience.

Contact Center 87

Contact Center Call Center e-support Knowledge Base 87

Interactions

JANUARY 23, 2019

Communication Service Providers (CSPs) are at the bottom of customer care ratings every year. And it’s no secret why — customers are often very vocal about their displeasure. The moment that customers call, CSPs have the ability to make a big impression.

Wireless 48

Wireless Self Service Call Center System 48