Magellan Solutions

JULY 27, 2017

Both new and old challenges faced by the call center industry are being addressed with the help of technologies that are constantly being developed and upgraded to meet the ever-increasing expectations of customers. And as with other business industries, trends in the call center industry have been observed and analyzed by experts.

Call Center 56

Call Center Trends Industry Report 56

Magellan Solutions

FEBRUARY 26, 2024

Additionally, AI enables businesses to automate call routing, ensuring that customers are directed to the right agent. Integrating artificial intelligence call center solutions empowers customer service professionals to streamline operations and enhance efficiency. It improves customer service and satisfaction.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

Magellan Solutions

JULY 30, 2021

The strategy must focus on implementing a dozen of the commonly used best practices for reducing shrinkage of inhouse call center in the Philippines. No manager can boost call center performance without measuring and monitoring shrinkage rate regularly. Measure Shrinkage Rate Continuously. Prepare For What Is Not.

Call Center 52

Call Center Management Contact Center Call Center Solutions 52