Call Center Experience, Call Center Solutions and Strategy

Call Center Industry Trends Mid Year 2017 Report

Magellan Solutions

JULY 27, 2017

Greater accessibility, improved efficiency, faster speed, more seamless operations, increased security at a lower cost – these are the popular benefits of a cloud-based call center platform. This is a trend of the call center industry of the Philippines and beyond, that many experts strongly believe are here to stay.

Call Center

Call Center Trends Industry Report

Handling BPO Agents By Managing Call Center Philippines Shrinkage

Magellan Solutions

JULY 30, 2021

Managers must regularly monitor and track this metric to meet staffing requirements and to ensure overall call center efficiency. Managers cannot boost call center productivity and efficiency without reducing the shrinkage rate. They must keep in place a robust strategy to reduce shrinkage rate on a regular basis. .

Call Center

Call Center Management Contact Center Call Center Solutions

Customer Experience Update

Call Center Industry Trends Mid Year 2017 Report

Handling BPO Agents By Managing Call Center Philippines Shrinkage

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