ShepHyken
JULY 19, 2019
This week we feature a short article and infographic from Matteo Gasparello explaining why influential brands are using the combination of artificial intelligence and data to provide customers with the experiences they want. Brands only have one shot to get the customer experience right. The solution?
Michelli Experience
JULY 4, 2017
A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Customer Value – Expanding across the 12 Standard Forms of Value appeared first on Joseph Michelli. Follow on Twitter: @josephmichelli.
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transcosmos Information Systems
FEBRUARY 20, 2017
Their blog is loaded with strategies and best practices on how you can enhance your customer experience, boost client retention, and increase brand loyalty. 1to1 Media runs a customer service blog called ThinkCustomers that features articles on best practices and emerging trends in the field. 1to1 Media. Wim Rampen.
Michelli Experience
JULY 13, 2016
By asking loyalty questions and researching the financial performance of those above and below the green line of goodness, Forrester finds that: The higher the Customer Experience Index score, the more likely a customer will consider another purchase or recommend a friend or family member to a business.
Michelli Experience
MAY 10, 2016
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Michelli Experience
FEBRUARY 16, 2016
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