Lumoa

APRIL 28, 2020

As a consequence of the increased usage of digital technology, customers’ expectations of digital services are higher than ever – making the digital customer experience more important than ever. In other words, any brand-specific interactions that a customer has with you online is a part of the digital experience.

Self Service 208

Self Service Customer Journeys Customer Experience Omni-Channel 208

Answer Dash

SEPTEMBER 3, 2018

The world of eCommerce and the online experience is changing - and it’s time for businesses to either take note and catch up or get left behind. In this new context, customer expectations are higher than ever. Here’s how to avoid that, what to look out for, and how to actually meet customer expectations today.

Self Service 79

Self Service Ecommerce Knowledge Base Customer Service Representative 79

CSM Magazine

OCTOBER 27, 2023

The Evolving Landscape of Customer Service The finance and accountancy industry is undergoing major changes. These changes come from evolving customer expectations and advancements in technology. Now customers need financial advice that fits them individually; their goals, circumstances, everything.

Customer Service 59

Customer Service Financial Chatbots Banking 59