ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. Nurturing customer confidence is an important part of your retention strategy.

Loyalty Programs 70

Loyalty Programs Customer Service Self Service e-support 70

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. With AI powering their responses, bots can improve their responses over time based on customer confidence in their answers. She specializes in B2B messaging, branding and soccer trivia.

Chatbots 130

Chatbots Software Self Service Wait Times 130

Grade.us

JANUARY 7, 2020

What about Yelp’s impact on brands? According to a recent survey, 45% of consumers are likely to check reviews on Yelp before visiting a business. These are four and five-star reviews from happy or satisfied customers. Yelp has a variety of tools, resources and programs brands can use to achieve broad business goals.

Advertising 51

Advertising How To Hotels Social Media 51

Grade.us

JANUARY 12, 2021

What about Yelp’s impact on brands? According to a recent survey, 45% of consumers are likely to check reviews on Yelp before visiting a business. These are four and five-star reviews from happy or satisfied customers. Yelp has a variety of tools, resources and programs brands can use to achieve broad business goals.

Advertising 35

Advertising How To Social Media Connections 35