Brands Customer Confidence Customer Service Training Poor Customer Service 
ShepHyken
JUNE 24, 2019
Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. Forbes) Dartmouth business school Vijay Govindarajan and author of The Innovator’s Dilemma describes three barriers to brand survival in a changing world. My Comment: Here is a great testimonial to the combination of a great customer experience and product.
ShepHyken
DECEMBER 4, 2017
My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service. The government admits to delivering poor customer service. Here are five great customer experience lessons from five iconic rock star brands.
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