InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

CSM Magazine

JUNE 14, 2023

Organize your displays logically, making it easy for customers to navigate and find what they’re seeking. Consider featuring user-experience stations where customers can try out products, such as tents, sleeping pads, or backpacks. Remember to encourage customer reviews.

Customer Service 52

Customer Service Social Media CRM Retail 52

Lumoa

JUNE 26, 2023

In fact, several companies, ranging from media to finance, are already investing in an omnichannel customer experience to boost their sales and revenue. Nike, another well-known retail brand, achieved higher annual revenue by investing in multiple channels. Consider a customer looking to buy sports shoes from a popular brand.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208

delighted

NOVEMBER 19, 2019

NPS surveys are a good way to gauge overall sentiment towards your entire brand experience, and segment customers into those who would recommend you (promoters), and those who are more than likely to do the opposite (detractors and passives). What other [brands/retailers] did you consider purchasing this product from?

Retail 40

Retail Feedback Survey Ecommerce 40

BirdEye

MAY 23, 2023

Conduct usability tests with customers to gather more suggestions and ideas on ways to improve the product. Help you test product ideas by letting a small group of customers test them and then sharing their views via the form. It also helps reduce the risk of wasting time and money on features that customers don’t want.

Feedback 52

Feedback Survey Net Promoter Score NPS 52

Chattermill

JULY 6, 2017

Banks such as Atom Bank, Metro Bank and Monzo have been quickly growing their customer bases to benefit from economies of scale, promising a revolution in the banking industry and particularly in customer experience, but are they delivering? Promise and expectations are shaping customer sentiment.

Banking 76

Banking Customer Experience Comparison Competitive Advantage 76