Interactions

JULY 8, 2021

Today many brands are looking to improve customer experience and accelerate digital transformation by implementing Conversational AI applications–especially to support self-service in the area of customer care. They have specific expertise in AI for customer experience.

Management 62

Management Self Service Call Flow Customer Care 62

Call Experts

APRIL 14, 2023

IVR solutions enhance customer experience, streamline business processes, and improve operational efficiency. In turn, they are a valuable tool for businesses across various industries. The IVR system industry is projected to reach $6.11 How Do IVR Systems Help Support Employees? billion by 2025, according to IndustryARC.

System 52

System Self Service Call Center Wait Times 52

NobelBiz

FEBRUARY 22, 2023

As the key to customer relations between companies and consumers, the contact center and more specifically agents, must respect a perfect showcase of a brand for the outside world. How can you guarantee that support agents’ work is truly beneficial to the clients who call you? How to decrease the Abandonment Rate ?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

FEBRUARY 15, 2023

As the key to customer relations between companies and consumers, the contact center and more specifically agents, must respect a perfect showcase of a brand for the outside world. How can you guarantee that support agents’ work is truly beneficial to the clients who call you? How to decrease the Abandonment Rate ?

Abandon Rate 52

Abandon Rate Average Handle Time Contact Center Call Center 52

NobelBiz

APRIL 18, 2022

Acknowledge your call center agents A contact center is first and foremost about the agents who work for you. They are the ones that defend your brand on a daily basis, and they “are” the brand for the customers. How to calculate efficiency in call center? And to say they have a crucial job is an understatement!

Call Center 52

Call Center Contact Center How To Gamification 52

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? In fact, adherence to a standard issue call quality sheet virtually guaranties your customers will have a mediocre customer experience.

Net Promoter Score 45

Net Promoter Score Call Center Call Flow Interaction 45

Pretium Solutions

APRIL 2, 2012

When is the last time you seriously considered how the call quality sheet used in your call center impacts the customer experience and your Net Promoter Score ? In fact, adherence to a standard issue call quality sheet virtually guaranties your customers will have a mediocre customer experience.

Net Promoter Score 40

Net Promoter Score Call Center Call Flow Interaction 40