Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

NobelBiz

NOVEMBER 15, 2022

For call centers, the Unified Agent Desktop is a solution that streamlines procedures and links multiple software with customer data, allowing your agents to focus on customer requirements and improve brand value with each interaction. User-friendly, easy-to-manage software may save training time and improve quality.

Call Center 52

Call Center Contact Center How To Contact Center Software 52

NobelBiz

FEBRUARY 15, 2023

Unified Agent Desktop is a solution that streamlines procedures and links multiple software with customer data, allowing your agents to focus on customer requirements and improve brand value with each interaction. Reduce expenses by aligning more closely with your call center demands with quick deployment and simple integrations.

Call Center 52

Call Center How To Average Handle Time First Call Resolution 52

ViiBE Blog

FEBRUARY 9, 2021

By integrating best practices from emerging field service management trends, you can enrich your company’s brand value, transforming your business into a best-in-class competitor. AR remote assistance boasts high first call resolution rates and often eliminates the need to dispatch an expert on-site, decreasing operational costs.

Trends 52

Trends Management Omni-Channel Net Promoter Score 52