TechSee

MARCH 4, 2024

When customers provide images of their receipt or product, computer vision AI can fairly easily identify the customer, product, and even their particular issue. Providing this information to the customer service representatives accelerates their average handle time while improving the customer experience.

ROI 109

ROI Financial Net Promoter Score Effort Score 109

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Take advantage of different types of surveys at different touchpoints of the customer journey.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Here’s a roadmap to help you get there: Gather Feedback : Gather feedback on a regular basis from your customers on different aspects of your business, but don’t limit yourself to traditional CSAT or NPS surveys. Take advantage of different types of surveys at different touchpoints of the customer journey.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

Stella Connect

SEPTEMBER 22, 2017

How to Achieve Excellence in Travel Customer Service in 2018. At the same time, travel customer service will be tested like never before. Nevertheless, they expect the same hassle-free, high-touch service they receive from industries they deal with daily. The experience economy is booming.

Travel 40

Travel Customer Service Contact Center Self Service 40

Eptica

MAY 17, 2017

Date: Wednesday, May 17, 2017 L’Occitane – the benefits of a global approach to digital customer experience. Anne-Sophie Pouyau, Head of International & European Customer Service, presented at the recent Gartner Customer Experience & Technologies Summit. Published on: May 17, 2017.

Self Service 51

Self Service Customer Experience Net Promoter Score Customer Service Representative 51

SurveySparrow

MARCH 12, 2019

The next day you get a call from their customer service representative asking you about the issue you faced. Here is how closing the feedback loop increases your brand value: 1. Increases brand loyalty. The customer service executive tries to solve the issue of the customer by performing various steps.

System 75

System Feedback Survey Touchpoint 75