ShepHyken

APRIL 28, 2024

For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. My Comment: I’ve been studying how different brands are creating successful loyalty programs. Yet, in the current economic landscape, the stakes are higher than ever.

Loyalty Programs 70

Loyalty Programs Customer Service Self Service e-support 70

Stella Connect

SEPTEMBER 16, 2021

That’s what’s potentially at stake for companies that deliver poor service experiences. According to our 2021 customer service statistics , based on a study of over 1,000 individuals in the U.S., Define any customer service terms referenced within your card.

Tips 52

Tips Effort Score Customer Service Training Guidelines 52

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Make coaching sessions 1:1, always.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ShepHyken

MAY 7, 2018

The author uses Overstock.com as the case study, and get this. Why are customers embracing texting? How to set a return policy that works for the customer and you by Sam Kliger. .” ” The Three Types of Brand Consistency that Drive Customer Loyalty by Christina Sanders. ” Agreed!

Customer Service 79

Customer Service Policies Retail Case Study 79

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Don’t lecture; listen.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Pretium Solutions

APRIL 12, 2012

Is it just my age (okay, over 50), or do most young customer-facing employees seem to have absolutely no purpose as they wander aimlessly through each customer encounter? Each customer interaction is the same. When she swings in for her coffee, she talks to him about his medical technician studies and internship.

Brands 60

Brands Customer Service Customer Service Training Touchpoint 60

Pretium Solutions

APRIL 12, 2012

define your brand vision , what you and your products and services stand for, and. Is it just my age (okay, over 50), or do most young customer-facing employees seem to have absolutely no purpose as they wander aimlessly through each customer encounter? . Each customer interaction is the same.

Brands 40

Brands Customer Service Customer Service Training Touchpoint 40