Lumoa

FEBRUARY 9, 2023

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. A company usually follows a set of KPIs.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Purposeful Leadership: Leaders operate consistently with a clear set of values. Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. A company usually follows a set of KPIs.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

GetFeedback

MAY 9, 2019

At this level, you’re also working on developing a customer experience strategy. Stage 4 —O perationalize: You begin to re-design your company’s operational processes based on customer insight and other customer experience metrics. Stage 5 — Align: Being customer-centric is the norm in your company at this stage.

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

ProProfs Chat

NOVEMBER 9, 2021

Satisfied customers will return to your business more often in the future and are less likely to get defected to your competitors. Your ongoing efforts to keep them satisfied will reinforce their commitments towards your brand values throughout their customer lifecycle. There is 1 detractor, 3 passives, and 6 promoters.

Customer Satisfaction 97

Customer Satisfaction Measurement How To Effort Score 97

Magellan Solutions

JULY 11, 2023

Multichannel Customer Support Capabilities Customers want seamless interactions across many communication platforms in today’s digital world. It offers convenience for a more remarkable customer experience. Understanding the brand’s purpose ensures the BPO can represent the company well.

Customer Experience 75

Customer Experience Customer Journeys Net Promoter Score e-support 75

SurveySparrow

NOVEMBER 8, 2020

Such surveys make it easier for businesses to connect with customers and enhance their brand value. The purpose of surveys is to obtain customer insights from a larger sample. Mobile surveys enable easier sharing through social media and messaging apps. What are Mobile surveys? NPS Software.

Survey 59

Survey Chatbots NPS Net Promoter Score 59