Lumoa

FEBRUARY 9, 2023

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Our A to Z Guide to Customer Experience Definitions and Terms covers everything you need to know, from clear definitions of key terms to a comprehensive overview of the topic.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

We have explained each term and definition and provided lots of extra sources, if you want to dive deep into the topic. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Oracle

JULY 9, 2018

When people speak of brand management I think of transitions through various phases of brand maturity. To attain the third phase, brand loyalty, companies must deliver consistently excellent customer experience. Our experience wasn’t intentional. What does this mean for businesses?

Loyalty 106

Loyalty Brands Customer Experience Advertising 106

Beyond Philosophy

APRIL 4, 2019

We discussed where branding and Customer Experience interact and prioritize in a recent podcast. We also explained how the two concepts are crucial to creating brand and customer loyalty. Which Came First The Chicken or The Brand? Your brand promise and brand value should be practical.

Loyalty 130

Loyalty Brands Insurance Call Center 130

GetFeedback

MAY 9, 2019

We’ll go into more detail below as to why, but for now, here is our definition: Great customer experience means meeting or exceeding the expectations of your customer during all interactions with your company. Yes, you can steal that definition. Why is customer experience important? We won’t mind. .

Customer Experience 337

Customer Experience Customer Journeys Metrics Effort Score 337

BirdEye

DECEMBER 26, 2023

It tells us about the brand or business’s recall ability and top-of-mind awareness within a product or service category. Strong brands with high brand salience become the preferred choice for consumers when presented with alternatives. Brand awareness helps your brand build and establish a strong presence within the market.

Brands 104

Brands Social Media Competitive Advantage Analysis 104

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. Compelling Brand Values: Brand promises drive how the organization treats customers. So let’s start!

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286