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Top 5 Customer Service & CX Articles for Week of April 29, 2024

ShepHyken

While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. From chatbots and voice assistants to recommendation engines, brands are integrating AI wherever they can, and for good reason. Connect with Shep on LinkedIn.