Brand Values Culture Customer Service Training Interaction 
Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Make coaching sessions 1:1, always.
ShepHyken
MAY 7, 2018
The author of this article suggests that the way to meet these basic expectations is a combination of human and digital interactions that he refers to as the “humanoid touch.” ” The Three Types of Brand Consistency that Drive Customer Loyalty by Christina Sanders. .” Agreed! One answer is consistency.
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Stella Connect
APRIL 17, 2018
If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Don’t lecture; listen.
Pretium Solutions
APRIL 12, 2012
Is it just my age (okay, over 50), or do most young customer-facing employees seem to have absolutely no purpose as they wander aimlessly through each customer encounter? Each customer interaction is the same. We are all faceless, nameless numbers queuing up to order our sandwich. I was amazed at the difference!
Stella Connect
APRIL 17, 2018
If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.
Pretium Solutions
APRIL 12, 2012
define your brand vision , what you and your products and services stand for, and. Is it just my age (okay, over 50), or do most young customer-facing employees seem to have absolutely no purpose as they wander aimlessly through each customer encounter? . Each customer interaction is the same.
Pretium Solutions
APRIL 12, 2012
define your brand vision , what you and your products and services stand for, and. Is it just my age (okay, over 50), or do most young customer-facing employees seem to have absolutely no purpose as they wander aimlessly through each customer encounter? . Each customer interaction is the same.
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