Brand Values Culture Customer Confidence Customers 
ShepHyken
MAY 7, 2018
Each week I read a number of customer service and customer experience articles from various resources. Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. That’s why the online retailer now converses with its customers most frequently through text messages. Or are they? ” Agreed!
Middlesex Consulting
DECEMBER 27, 2015
However for these services to be enduring and profitable, they must also develop and even change their people as they evolve to a services centric culture. To be successful, these businesses need people that can bridge these two mind-sets at the customer touch points. 5 Recognise and reward success. 5 Recognise and reward success.
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