BirdEye

DECEMBER 26, 2023

By improving brand salience, you can go from being one of the players to the one you must watch out for. When a consumer thinks of a specific product or service, a brand with high salience will be at the top of their mind, improving purchase rates. Higher brand salience helps outshine competitors without launching expensive campaigns.

Brands 105

Brands Social Media Competitive Advantage Analysis 105

Stella Connect

JANUARY 4, 2022

During the session, it’s fine to remind agents of higher-level business best practices to stay on top of, like your organization’s brand guidelines, but – like we mention above – the focus of the session should be behaviors that can help them improve. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

During the session, it’s fine to remind agents of brand guidelines. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Align customer service training with brand values and goals. Keep your coaching session simple.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

During the session, it’s fine to remind agents of brand guidelines. It is an essential component of creating a Hero-Class® customer experience that is a competitive advantage for your organization.”. Align customer service training with brand values and goals. Keep it simple. Put things in context.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40