Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less in customer service agents, how much will it decrease my customer satisfaction? So why should you care?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less on customer service agents, how much will it decrease my customer satisfaction? So why should you care?

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Qualtrics

DECEMBER 8, 2020

This advantage results in a bias towards buying the brand’s product, even if it's sold at a premium. It comes from the customer attaching their ‘self-image’ to the brand’s messaging. By buying the product, they’re buying into brand values, which they identify with. Are you tracking your brand?

Measurement 59

Measurement Brands Net Promoter Score Social Media 59

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? If we make a decision to invest less on customer service agents, how much will it decrease my customer satisfaction? So why should you care?

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Stella Connect

JANUARY 4, 2022

In a 1:1 coaching session, managers can take the time to focus on that agent’s specific needs and concerns, without judgment or comparison from the rest of the team. With Stella Connect 1:1s, team leads have the ability to bring real-time, agent-level metrics directly into their 1:1 conversations. Clarify expectations at all levels.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySensum

APRIL 30, 2020

As your business grows, the cost of acquiring new customers goes up due to an increase in competition, marketing experiments, and other external factors. It is then the customer lifetime value (CLTV) becomes a critical metric for your business. How do you get loyal customers? Long term association with your brand.

Net Promoter Score 52

Net Promoter Score NPS Survey Touchpoint 52

delighted

MARCH 29, 2019

Some common goals for customer experience surveys are: Benchmarking customer experience metrics. Determining employee or customer satisfaction for retention. Testing branding decisions. Customer Satisfaction Surveys. Getting feedback on your product. Improving the sales or support experience.

Survey 49

Survey Feedback Tips Net Promoter Score 49