BirdEye

MARCH 29, 2024

When you add gamification to it, you have one of the best Instagram story ideas – Polls. This builds a connection between the audience and the business, strengthening their brand value on the platform. You can reshare content that reflects your values, brand personality, or mission.

Social Media 109

Social Media Video Guidelines Feedback 109

Stella Connect

JANUARY 4, 2022

Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

APRIL 17, 2018

During the session, it’s fine to remind agents of brand guidelines. Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Keep your coaching session simple.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

During the session, it’s fine to remind agents of brand guidelines. Salesforce’s recommended training priorities for customer service staff include product knowledge, effective communication, patience, efficiency (proficiency with tech stack, anticipating likely customer questions, etc.), Keep it simple. Put things in context.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40