Brand Values Communication Effort Score Employee Experience 
Russel Lolacher
JUNE 15, 2021
What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. But what about serving employees? Employee engagement hovers around 9,000. #CX
InMoment XI
SEPTEMBER 14, 2023
Key Strategies for Effective Reputation Management Managing your brand’s reputation is an ongoing effort that requires a well-rounded approach. High-quality, relevant content not only provides value but also positions your brand as an industry leader.
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Beyond Philosophy
DECEMBER 20, 2017
If the manager had ever seen Office Space, the lessons of negative employee experience and dopey company rules were lost on him. Here is the reality: As demonstrated again and again, if all employees are not committed to, and supportive of, CX initiatives, the enterprise – in any industry, in any locale – will suffer.
Stella Connect
APRIL 17, 2018
In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. Make customer service training an ongoing effort. Consider your agent’s point of view.
Stella Connect
APRIL 17, 2018
In a 1:1 coaching session, managers can focus on each agent’s most recent interaction and how it relates to their overall performance scores. Agents feel more comfortable opening up, and they come away feeling better equipped and more valued. Make customer service training an ongoing effort. Consider your agent’s point of view.
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